MyVHC Frequently Asked Questions

Enrollment Questions
What is MyVHC?
Is there a fee to use MyVHC?
How do I sign up?
Who do I contact if I have further questions?
Your Medical Record
When can I see my test results in MyVHC?
Why are certain test results not shared electronically via MyVHC?
If some of my health information on MyVHC is not correct, what should I do?
Can I send a clinical question to my doctor's office?
MyVHC For My Family
Can I view a family member's health record in MyVHC?
Can I ask questions regarding a family member from my MyVHC account?
Can my spouse and I share one MyVHC account?
After I Have Enrolled
I forgot my password. What should I do?
Can you send me a new activation code as I have lost it, let it expire or did not receive it?
Where can I update my personal information (e.g., home address, e-mail or change my password)?
Technical Questions
Is MyVHC secure?
What is your privacy policy?
I was logged out of MyVHC, what happened?
What do I need to use MyVHC?
My activation code does not work, what should I do?

What is MyVHC?

MyVHC offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyVHC, you can:

  • Request medical appointments
  • View your health summary
  • View test results
  • Request prescription renewals
  • Communicate electronically and securely with your medical care team
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Is there a fee to use MyVHC?

No. MyVHC is a free service offered to our patients.

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How do I sign up?

Patients who wish to access their medical information via this secure web based portal, will be issued a MyVHC activation code during their clinic or hospital visit. This code will enable you to log in and create your own username and password. If you were not issued an activation code, you may contact the MyVHC Patient Portal Support Team for assistance or ask to sign up during your next office or hospital visit. You may also request an activation code directly from the MyVHC login screen and we will contact you to help set up your account.

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Who do I contact if I have further questions?

You may contact the MyVHC Patient Portal Support Team using this help form, or call 703-717-7800.

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When can I see my test results in MyVHC?

In general, your test results will be available within 1-3 business days after your test is resulted. Within MyVHC you are able to set up notifications so you may be notified when you have a new test result available. When you login to MyVHC, go to Settings and select "Notifications".

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If some of my health information on MyVHC is not correct, what should I do?

If you find incorrect medical information on MyVHC, please complete the Request for Amendment of a Medical Record form and mail it to:

Virginia Hospital Center – Arlington
Health Information Management Department
1701 N. George Mason Drive
Arlington, VA 22205

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Can I send a clinical question to my doctor's office?

If you have a clinical question, please call your doctor's office directly. Please dial 911 if it is an emergency.

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Can I view a family member's health record in MyVHC?

Yes you can. You must first request proxy access which allows a parent (or guardian) to log into the requested MyVHC account. At your next visit to one of the Virginia Hospital Center Health System facilities, please complete a MyVHC Proxy Access Request Form.

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Can I ask questions regarding a family member from my MyVHC account?

No. MyVHC offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.

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Can my spouse and I share one MyVHC account?

No. Due to the sensitive nature of medical information, each adult must have their own MyVHC account.

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I forgot my password. What should I do?

Click the "Forgot password" link on the sign-in page to reset your password online. You may also contact our MyVHC Patient Portal Support Team at 703-717-7800 to request a new, secure password.

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Can you send me a new activation code as I have lost it, let it expire or did not receive it?

You may submit a request to www.virginiahospitalcenter.com/portalhelp or contact the MyVHC Patient Portal Support Team at 703-717-7800 for help.

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Where can I update my personal information (e.g., home address, e-mail or change my password)?

Log into MyVHC and from the Health tab, select Demographics, edit your information, then select Accept Changes and finally Submit Changes.

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Is MyVHC secure?

Yes! We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password.

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What is your Privacy Policy?

MyVHC is Virginia Hospital Center’s branded version of MyChart which is owned and operated by Epic, and is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given to your health records and will never be sold or leased by MyVHC.

Virginia Hospital Center’s Privacy Policy can be found here.

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I was logged out of MyVHC, what happened?

We aim to protect your privacy and security of your information. While logged into MyVHC, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyVHC. We recommend that you log out of your MyVHC session if you need to leave your computer for even a short period of time.

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What do I need to use MyVHC?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer or Chrome). You may also download our MyVHC mobile app for your Apple or Android device.

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My activation code does not work, what should I do?

For your security, your activation code expires after 30 days and is no longer valid after the first time you use it. If you still have problems, you may submit a request to www.virginiahospitalcenter.com/portalhelp or you can call our MyVHC Patient Portal Support team at 703-717-7800.

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