MyVHC TERMS AND CONDITIONS OF USE

Introduction to MyVHC

As a patient of Virginia Hospital Center Arlington Health System (“Virginia Hospital Center”), we are pleased to offer you MyVHC. MyVHC is a convenient, secure way to access your medical information and to communicate online with Virginia Hospital Center, Virginia Hospital Center Physicians Group, Virginia Hospital Center Urgent Care, and Arlington Pediatric Center health care providers or practice staff. With MyVHC you can view your medical information (including test or lab results), schedule a new appointment or manage appointments, request a prescription renewal, provide information about your health or your family history, and ask questions or request non-emergency medical advice. MyVHC is not your official Virginia Hospital Center medical record, and may not contain all of the information that is in that record. You can request a copy of your official medical record from https://www.virginiahospitalcenter.com/patients/medrecords.aspx.

MyVHC Terms and Conditions

We are sensitive to your right to privacy and it is important for you to know how we manage information via MyVHC. These Terms and Conditions (“T&Cs”) outline our MyVHC practices and govern your use of the program. Please read them carefully before using MyVHC. If you do not wish to be bound by these T&Cs, do not access or use MyVHC. The use of MyVHC is completely voluntary and is not required to receive health care from Virginia Hospital Center.

Medical Emergencies

MYVHC SHOULD NOT BE USED TO COMMUNICATE EMERGENCY MATTERS TO YOUR HEALTH CARE PROVIDER. FOR ALL MEDICAL EMERGENCIES, DIAL 911 OR GO TO THE EMERGENCY DEPARTMENT OF A LOCAL HOSPITAL.

Who May Use MyVHC?

MyVHC may be used by adult (18 and older) patients of Virginia Hospital Center who have an electronic medical record at Virginia Hospital Center or an affiliated Virginia Hospital Center Physician Group practice, Virginia Hospital Center Urgent Care, or Arlington Pediatric Center. Individuals age 18 or older may request proxy access to another individual’s MyVHC account by completing the MyVHC Proxy Access Form and returning it to Virginia Hospital Center. Accordingly, MyVHC may be available to parents, legal representatives, guardians and/or other authorized persons who may act as health care proxies of Virginia Hospital Center patients. If you are not within this group of authorized persons, you will not be able to access to MyVHC. If you log into MyVHC as the authorized proxy of a Virginia Hospital patient, these T&Cs apply to you.

Modifications

We may modify these T&Cs or change/revoke your access to MyVHC, at any time, without notice.

Electronic Communication

MyVHC allows you to exchange secure electronic messages with your health care provider. Messages sent or received through MyVHC may become part of your medical record. Your messages should only relate to your own health condition(s) or those of a person for whom you are acting as a health care proxy (such as a child). Please allow at least two (2) business days for a response to your message. We are only able to respond to messages based on the information you provide. If insufficient or incorrect information is provided, we may not be able to provide a proper response. If you provide an email address, you will be notified whenever you have been sent a message and when there is new medical information to be viewed on MyVHC. Please remember that this means anyone with access to your email account would be able to see this notification, including a spouse, employer or anyone else able to access your email. Although no private medical information will be included in a notification email, the notification that new medical information is available on MyVHC may be information that you would not want others to know. This should be taken into account when making a decision about providing an email address.

Text Notifications

MyVHC users may agree to receive “text” notifications via SMS message, which will be sent to the mobile phone number provider by the user. There are no premium charges for the MyVHC text notifications; however, standard Msg&Data rates may apply. If you choose to receive text notifications, you will receive messages based on the preferences you select under settings in MyVHC. To opt-out of receiving text notifications, you can go to the Preferences section within MyVHC and modify your settings. You can also opt-out from your mobile phone by texting STOP at any time to 622622. An unsubscribe message will be sent to your mobile phone confirming the cancellation, but you will not receive any further text notifications.

Links to Third Party Web Sites

MyVHC may offer links to medical-related web sites operated by third parties. These links are provided for your convenience only. Virginia Hospital Center does not control or endorse such web sites, and we are not responsible for the content or performance of these sites. You should not rely on any of the information found on these web sites for purposes of diagnosis or treatment.

Security and Confidentiality

Virginia Hospital Center is committed to protecting the confidentiality of your medical information stored in MyVHC. We limit access to and the ability of employees or other care providers to enter or view patient information based upon their role in your care. Firewalls, passwords, encryption, and audit trails are further used to safeguard your information. MyVHC is accessed through a secure, password-protected web site. The security of any data you submit via MyVHC is very important to us. This site uses encryption technology, and we regularly review our security practices to help ensure that your data is maintained securely.

  • Password rules are in place to help ensure password confidentiality.
  • Vulnerability assessments are performed regularly.
  • Staff access is granted based on their role.
  • All access is logged and monitored.

As a MyVHC user, your role in maintaining the security of your medical information is to change your password on a regular basis, and keep your login ID and password strictly confidential. Failure to take these steps may compromise the confidentiality of your information. You agree to promptly notify us of any unauthorized use of your MyVHC account or password, or if you learn of any other security breach related to MyVHC.

Deactivation of MyVHC

You may request that your MyVHC account be deactivated at any time by contacting MyVHC support at 703-717-7800 or sending an email message to myvhchelp@virginiahospitalcenter.com.

Virginia Hospital Center reserves the right to deactivate your MyVHC account at any time, for any reason, without notice. Your account may be deactivated for the following reasons (this list is not all-inclusive):

  • No longer a patient of Virginia Hospital Center
  • Inappropriate use of messaging or scheduling (i.e., excessive, unnecessary, inappropriate content)
  • Inability to use MyVHC without constant assistance
  • Refusal to participate in training
  • Abuse of proxy access
  • Pending legal issues with patient or direct family
  • Pending legal issues with Virginia Hospital Center
  • Other activities that cause disruption to Virginia Hospital Center

In addition, your MyVHC will be automatically deactivated after a number of consecutive failed login attempts. If you forget your login credentials, please call 703-717-7800 for assistance in re-establishing your account.

Copyright and Trademarks

All content associated with MyVHC and this Web Site, such as text, photographs, graphics, data formatting and presentation, button icons, images, artwork, names, logos, trademarks, and service marks (collectively, the "Content"), in any form including the compilation thereof, is the sole property of Virginia Hospital Center or third party licensors, subject to any rights you may have under applicable state law. Except as set forth in these Terms and Conditions, the direct or indirect reproduction of the Content, in whole or in part, by any means, is prohibited without the express written consent of Virginia Hospital Center Arlington Health System, Inc.

No Warranties

THIS WEB SITE, MYVHC AND THE CONTENT CONTAINED THEREIN ARE PROVIDED BY VIRGINIA HOSPITAL CENTER ON AN "AS IS" BASIS. VIRGINIA HOSPITAL CENTER MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED AS TO THE OPERATION OF ITS WEB SITE, MYVHC OR THE CONTENT, PRODUCTS AND/OR SERVICES INCLUDED THEREIN. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, VIRGINIA HOSPITAL CENTER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSES, WORKMANLIKE EFFORT, TITLE AND/OR INFRINGEMENT. VIRGINIA HOSPITAL CENTER DOES NOT WARRANT THAT YOUR USE OF MYVHC OR THIS WEB SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE WEB SITE OR THE CONTENT ACCESSIBLE FROM THIS WEB SITE ARE FREE OF VIRUSES OR OTHER HARMFUL CODE OR DEFECT. BY CLICKING ON THE "ACCEPT" BUTTON ON YOUR INITAIL LOGIN, YOU ACKNOWLEDGE THAT YOU HAVE READ AND AGREE TO BE BOUND BY THESE MYVHC TERMS AND CONDITIONS.

PLEASE PRINT OR DOWNLOAD A COPY OF THESE TERMS AND CONDITIONS FOR YOUR RECORDS.